Trouble-shooting Tips for Optimal Streaming:
- Access the webinar outside of your virtual desktop or VPN network
- Open the webinar link in the Chrome, Firefox, or Safari browser
- Refresh the page in your browser
- Improve your wifi/internet reliability by limiting the number of other devices in use
- Unmute the video by clicking the unmute button in the top of the video screen
- Make sure your device is not muted
- Try reducing the resolution quality through the gear icon in the bottom right corner of the video
- Request help by clicking the TECH SUPPORT button at the bottom of this page