Trouble-shooting Tips for Optimal Streaming:

• Access the webinar outside of your virtual desktop or VPN network
• Open the webinar link in the Chrome, Firefox, or Safari browser
• Refresh the page in your browser
• Improve your wifi/internet reliability by limiting the number of other devices in use
• Unmute the video by clicking the unmute button in the top of the video screen
• Make sure your device is not muted
• Try reducing the resolution quality through the gear icon in the bottom right corner of the video
• Request help by clicking the TECH SUPPORT button at the bottom of this page